Provides strategic leadership, oversees operations, and ensures all programs follow social-work standards and community-impact goals.
Maintains and supports the organisation’s technical equipment, systems, and tools used by staff in fieldwork and administration.
Manages recruitment, employee relations, performance processes, and ensures compliance with labour and organisational policies.
Coordinates office operations, manages documentation, schedules, logistics, and supports smooth day-to-day administrative functions.
Conducts client assessments, provides counselling and intervention, and connects individuals with essential community resources.